Wednesday, December 28, 2011

Creating "Rypples" - Social Technologies and Performance Management

It all started with the McKinsey Quarterly article on "How social technologies are extending the organization". I liked the article but for me it raised a few questions which were published as a comment on the McKinsey Quarterly website:

  • The growth of social technologies within organizations creates an interesting conundrum: how to reward employees for contributions they are making or changes they are driving across the organization by using thsee boundary-less social technologies? Many current performance-management processes focus on evaluating contributions to the “silo,” as judged by the supervisor or, in some cases, other stakeholders. However, social technologies can significantly increase the breadth and scope of an employee’s contributions. How are companies preparing their performance management processes to reflect the emergence of social technologies, and how do these tools enable those processes?
    Sooner or later, as social technologies become an integral part of the organization’s fabric, there will be a need to integrate them into the reward and recognition process for employees.
More details on an earlier blogpost:  How social technologies are extending the organization: My comments on McKinsey Article

Most of us have been in situations where the boss either has no clue or cannot fathom as to what we have been doing during the year ; a scenario which bites us in the back during the Annual Performance Review (or when "they" make lists on who to fire during downsizing). A problem likely to be compounded when with the new emerging social technologies an employee can be making contributions far beyond the span of the classical "silo" which a typical boss oversees.

Interesting dilemma, but seems like I an not quite the visionary I think myself to be :-) . The smart guys and gals at Rypple have already seized the bull by the horns ("The social way to improve performance at work : Build a results-driven culture and make reviews meaningful with Rypple’s social performance management platform").

Here's a look at how Facebook is using Rypple to manage the Facebook generation (How Facebook manages the Facebook generation. People at Facebook talk about how they use Rypple's social performance platform to support their social, collaborative, fast-moving culture.)

And looks like the mighty has now decided to ride and steer the bull ( Signs Definitive Agreement to Acquire Rypple – First Step Toward Human Capital Management for the Social Enterprise). They plan to rebrand/relaunch it as SuccessForce. 
The action has just started in this space and I can only see it hotting up as social technologies become part of the "life and blood" of more organizations; which will then need them to figure out ways to integrate them with performance appraisal; and the technology companies (SAP, Oracle, IBM) which will also need to figure out ways to incorporate these capabilities in their own offerings (What with  ZDNet blogger Dennis Howlett headlining it as:   Salesforce snubs SAP with Rypple flip )
Stay Tuned.

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